Delivery & Returns

Delivery

We offer a FREE delivery option on all orders to mainland UK over £30. Chosen/prefered carrier options are chargeable as shown on checkout.

Deliveries to Northern Ireland have a £2 surcharge on delivery rates.

We will always aim to deliver your order by the estimated delivery date set out on the website, unless there is an Event Outside Our Control.

Our couriers will ask that somebody is at home to receive delivery. You can leave special instructions for the drivers if this suits you best, although we do not advise this.

If you have made alternative arrangements with the courier such as selecting a preferred neighbour or ‘safe place’, we cannot be liable for packages that are lost or stolen as a result of this.

If you are not at home and cannot take delivery of your parcel. Don’t worry as you can request redelivery with the courier. If the driver is unable to deliver your package after three attempts, it will be returned to us and we can arrange for new delivery at a time that suits you. The redelivery will be charged at the rate charged to us by the courier.

 

Returns Process

You can return your order to us within 14 days from delivery date.
There is a charge for returns which starts from £3-£8.

The price varies depending on the weighting category for Small, Medium, Large to offer you the cheapest possible option for your parcel.

We offer fully tracked no printer required returns labels, powered by Evri. So you can drop your parcel to your local store at a time that's convenient for you.

At this time we unfortunately do not offer international returns (outside of mainland UK), including Ireland.

Please contact us via email: info@boldcube.co.uk or our Contact Us form 😊 to arrange your return.

Where to post

Just to confirm, the address for sending goods back is: 

BOLDCUBE 
Unit 5F, Canal Wharf Industrial Estate
Station Road
Slough
SL3 6EG
United Kingdom

Please include a note with your full name, address and we will take care of the rest. Please ensure that the product arrives with everything in tact. Please note prepaid free returns labels are only provided where there is proof of a defective product. 

Return Conditions

Whilst you are deciding whether to keep your purchases, you do have a legal duty to take reasonable care of the items. All products must be returned in a re-saleable condition. This means the product and its packaging, labels and tags are undamaged and unused.

We will not accept used, damaged, altered or used goods. We reserve the right to reduce the amount of monies refunded (up to the value of the contract price) where the value of the goods are diminished from your handling of the goods which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. We shall evaluate the condition of the product by considering if your handling goes beyond that which might reasonably be allowed in a shop and the general wear of the product. If we have to contact you or give you notice in writing, we will do so by email or by post to the address you provide to us when ordering the products.

Your Rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Your statutory rights are not affected.

Refunds

Any refund made will be made on the credit card or debit card used at the time of ordering the products or by PayPal. Refunds will usually be processed within 10 business days of products being received back. If the product is faulty or not as described, your legal rights are not affected by the above returns policy. Please say if you consider the products are faulty or not as described. See below for faulty products.

Please note that this policy only applies to items you have purchased on our site. For Items purchased from other sources, you will need to check the returns policies of the applicable source.