We're Here to Support

Delivery & Returns
Choosing a Ride
Ride Maintenance & Care
Warranty
Baby Balance Bike FAQs
Teeny 3 Wheel FAQs
Big 3 Wheel Scooter FAQs
2 Wheel Scooter FAQs
Stunt Scooter FAQs
Delivery & Returns
What are your dispatch times?
We aim to dispatch all orders within 24 working hours. All orders placed before 12pm are processed for dispatch same day. Please note our warehouse is closed at the weekends to give our lovely staff their time off. Should you place an order over the weekend, we’ll ensure it's dispatched on Monday for you.

For any parts orders, these are normally dispatched within 2 working days of your order being placed. Parts orders are processed , which allows us to offer our parts as low cost as possible.
What are your delivery terms?

Our couriers will ask that somebody is at home to receive delivery. You can leave special instructions for the drivers if this suits you best, although we do not advise this. 

If you have made alternative arrangements with the courier such as selecting a preferred neighbour or ‘safe place’, we cannot be liable for packages that are lost or stolen as a result of this. 

If you are not at home and cannot take delivery of your parcel, don’t worry! It is not a problem as you can request redelivery with the courier. If the driver is unable to deliver your package after three attempts,  it will be returned to us and we can arrange for new delivery at a time that suits you. The redelivery will be charged at the standard rate.

Do you deliver to Click & Collect, PO Box or BFPO addresses?
Unfortunately due to the typical dimensions of our parcels, we unable to offer delivery to Click & Collect, PO Box or BFPO addresses. Please do get in touch and we'll see if there's a way we can support with your order.
Can I make changes to my order?
We can usually make changes to your order within the first 30 minutes that its been placed. Our warehouse team process and pack orders as quickly as possible to get your parcel out to you fast, so sometimes this isn't always possible but we'll try out best to find solutions for you.
What is your Return Policy?

You can return your order to us  within 14 days from delivery date.
There is a charge for returns which starts from £3-£8. The price varies depending on the weighting category for Small, Medium, Large to offer you the cheapest possible option for your parcel.

We offer fully tracked no printer required returns labels, powered by Evri. So you can drop your parcel to your local store at a time that's convenient for you.

At this time we unfortunately do not offer international returns (outside of mainland UK), including Ireland.

Please contact us via email: info@boldcube.co.uk or our Contact Us form 😊 to arrange your return.

I don’t live in the UK, will you be able to ship to me?
At present we offer only limited tracked shipping across the EU, each destination shipping charge will vary and is calculated at checkout. If you're unable to find shipping to your desired destination, please contact us and we'll either find out a way to ship it to you or point you in the direction of where to shop us locally.
Where is my parcel?
If you haven’t yet received your BOLDCUBE parcel, we’re here to help! Contact our friendly customer service team, who will be able to assist you in tracking your parcel and contacting the courier to get it over to you as soon as possible.
What are your dispatch times?
We aim to dispatch all orders within 24 working hours. All orders placed before 12pm are processed for dispatch same day. Please note our warehouse is closed at the weekends to give our lovely staff their time off. Should you place an order over the weekend, we’ll ensure it's dispatched on Monday for you.

For any parts orders, these are normally dispatched within 2 working days of your order being placed. Parts orders are processed , which allows us to offer our parts as low cost as possible.
What are your delivery terms?

Our couriers will ask that somebody is at home to receive delivery. You can leave special instructions for the drivers if this suits you best, although we do not advise this. 

If you have made alternative arrangements with the courier such as selecting a preferred neighbour or ‘safe place’, we cannot be liable for packages that are lost or stolen as a result of this. 

If you are not at home and cannot take delivery of your parcel, don’t worry! It is not a problem as you can request redelivery with the courier. If the driver is unable to deliver your package after three attempts,  it will be returned to us and we can arrange for new delivery at a time that suits you. The redelivery will be charged at the standard rate.

Do you deliver to Click & Collect, PO Box or BFPO addresses?
Unfortunately due to the typical dimensions of our parcels, we unable to offer delivery to Click & Collect, PO Box or BFPO addresses. Please do get in touch and we'll see if there's a way we can support with your order.
Can I make changes to my order?
We can usually make changes to your order within the first 30 minutes that its been placed. Our warehouse team process and pack orders as quickly as possible to get your parcel out to you fast, so sometimes this isn't always possible but we'll try out best to find solutions for you.
What is your Return Policy?

You can return your order to us  within 14 days from delivery date.
There is a charge for returns which starts from £3-£8. The price varies depending on the weighting category for Small, Medium, Large to offer you the cheapest possible option for your parcel.

We offer fully tracked no printer required returns labels, powered by Evri. So you can drop your parcel to your local store at a time that's convenient for you.

At this time we unfortunately do not offer international returns (outside of mainland UK), including Ireland.

Please contact us via email: info@boldcube.co.uk or our Contact Us form 😊 to arrange your return.

I don’t live in the UK, will you be able to ship to me?
At present we offer only limited tracked shipping across the EU, each destination shipping charge will vary and is calculated at checkout. If you're unable to find shipping to your desired destination, please contact us and we'll either find out a way to ship it to you or point you in the direction of where to shop us locally.
Where is my parcel?
If you haven’t yet received your BOLDCUBE parcel, we’re here to help! Contact our friendly customer service team, who will be able to assist you in tracking your parcel and contacting the courier to get it over to you as soon as possible.
How do I know if my child is ready to ride?
The answer to this question is simple, any child who is able to walk steadily is able to learn to ride a scooter. Getting children to become active as early as possible is always advantageous to their physical development. The motor skill development that is required to ride a scooter is generally around the ages of 2 - 3 years of age. You might notice younger siblings being ready to ride as early as 18 months as they've been curiously observing their siblings.

We also suggest watching the content of the wonderful Nanny Amies a childcare specialist who's here to walk you through when to consider a scooter, what to consider and what the benefits are. https://www.tiktok.com/@nannyamies
I'm not sure which scooter to buy, can you help?

We’re more than happy to guide you through the decision making process, you can speak with us via live chat or email, the choice is yours! 

There are a few key considerations to make when deciding, these include: rider weight, height and balance ability. You may also want to consider lifestyle factors like portability and visibility in the dark. Check out our Buying Guide blog article for support too!

Do the scooters require assembly?

All of our scooters require less than 5 minutes assembly time to ensure your rider can get going as quickly as possible.

Where assembly is required enables us to limit packaging and subsequent waste, in order to help reduce our footprint on our lovely planet.

A product I want is out of stock, can you help?
Oh no! We?e sorry the item you? like is out of stock! Please sign up via our Back in Stock alert on our website, if you're in ugrent need please get in touch with us via live chat or email and one of our friendly team can let you know when we are expecting new stock to arrive, as well as checking if we happen to have a spare avaialble!
Do your Gift Cards expire?
Our giftcards have no expiry date, so whenever that special moment arrives we're ready to be a part of it :)
My wheels have stopped flashing, what should I do?
Not to worry! Most of the time it is as simple as tightening the wheel screws, our flashing LED wheels are powered when the wheel is moving and require the screws to be completely tightened in order for the energy to pass through. If you have tried to tighten the screws and they still do not light up, get in touch with a member or of the team and we will be able to help you.
Can I fit streamers in the 3 wheel scooter?
Yes, there are small slot holes at either end of the handlebar grips, so streamers can be popped in.
How do I fit my scooter's nylon hand grips?
This advice applies only to the nylon grips of the 3 wheel & stunt scooters. Usually the handle grips will be tight, fitting like a glove to begin with. However, if you find that they are moving you can either use a small amount of glue to secure them in place, or we have found a great little hack with hairspray. Just spray a small amount onto the handlebar and then slip the grips on - the hairspray will help the grips to stick.
How often should I be maintaining my scooter?

Maintaining your scooter and giving it a little check is always a good thing. For frequent and/or rough riders, we advise all fundamental bolts are checked for tightness at least twice a year. Wheels should be replaced after extensive wear, fresh bearings and wheel PU will ensure a smooth and enjoyable ride. 

I think my scooter is broken, what should I do?
Don't worry our team of scooting enthusiasts are here to help! The great news is we aim to make sure our scooters are designed and built in a way that means 90%+ of the scooter has replaceable parts. You can find parts on our website here Parts. 

If you’re unsure which part you’re needing, we’d love to help! Contact us via email with a photo and one of our friendly team will be able to advise and share any video repair content to assist you 
I’m not sure which replacement part I need?
If you need a replacement part for your scooter, we’re here to help! We have an extensive range of our replacement parts for your BOLDCUBE scooters. We believe all about a ‘fix it, don’t throw it’ philosophy. So we’ve priced our parts at cost price to make bringing your scooter back to life as affordable as possible! Whether your scooter needs a new brake or a fresh set of wheels, we’ve got it. 


You can find all parts available here, or if you are unsure of what you need or need video support, just message one of our team who has all the know how to point you in the right direction.
Do BOLDCUBE scooters come with a warranty?

Yes! All BOLDCUBE products come with a six month warranty. This may feel short but form years of experience and testing we know all manufacturer defects show up in a short time frame. But if for whatever reason something has cropped up after this timeframe speak with our lovely team and we'll support you with this

Want to learn more about our warranty scheme, have a read here on our Warranty Scheme page

I want to register my warranty, where is the serial number on my scooter?
A unique serial number is printed on all our scooters, each model’s serial number is placed slightly differently. They will typically be located at the base of the scooter and start with: “BC” and ending with 8 digits. If you’re unsure of where to find your serial code, or cannot find one please get in touch! 
Is the Baby Balance Ride On baby proof?
Our Baby Balance Ride On has a padded vegan leather seat, hidden bolts and a smooth finish so there are no parts that can be easily accessed by tiny fingers and mouths.
Is my baby old enough to ride the Baby Balance Ride On?
The baby balance bike is designed like a miniature bike to aid in the development of key skills such as balance, coordination and strength. Even if your baby has little experience of mobility, this bike will be the perfect first step to build confidence and fuel curiosity. Babies need practise in falling and getting right back up again to hone their balance skills, so don? be frightened if they are inexperienced or if they fall off!
Can I fit streamers in the Teeny 3 wheel scooter?
Yes, there are small slot holes at either end of the handlebar grips, so streamers can be popped in.
What ages are suitable to ride the Teeny Scooter?
Our Teeny scooter can be used as early as 1.5 years but beofre 5 years, depending on your riders ability & enthusiasm. The handlebar is designed adjustable, so it can accomodate a variety of heights, but generally we find the littlest of early riders prefer the hanldebar a bit higher to lean on, whilst they get comfy with their new set of wheels. It's a lighter weight model which makes it easier for early riders to maneuver, whilst also light enough for them to independently pick up and move their scooter around.
How do you steer the 3 Wheel Scooter?
Our 3 wheel scooter is directed by lean to steer system. This is a more intuitive way of movement for children who are just starting out. Unlike riding a bike you don't direct the handlebar to turn. Instead your child can tilt in the direction they want to move. It creates a fluid riding experience and helps your child develop their skills and balance, similar to the movement of surfing or skateboarding. If your little one is uneasy at first it is always great to help pull them along so they become used to the movements and the feel of the scooter whilst knowing you are there to support them.
Is the scooter height adjustable?
Our 3 wheel scooters are height adjustable via a button system. Which is easy for both children and adults to operate. We also added a handlebar clasp to secure any height in between.
Do the scooter wheels light up?
On our 3 wheel scooters, the front and rear wheels have inbuilt motion activated flashing lights. Perfect for keeping an eye on your child during winter rides home!
How to fold/unfold 3 Wheel Scooter?
To unfold, apply some weight with your foot on the deck (not needed, but makes it easier!), grab hold of the handlebar and then lift the black sleeve up. There? a small black arrow marked on the black folding sleeve, so you know which piece it is. Make sure it? clicked into place so it? safe to ride. Once you?e finished scooting and ready to fold your scooter, again apply a bit of weight to the scooter deck, pull up the black sleeve, leaning a touch forward and the lever will release enabling you to fold down your scooter and stow away. For visual guidance, feollow along with our YouTube support video
How do you fold/unfold the 2 Wheel Scooter?
The folding mechanism on our 2 wheel foldable scooter is simple yet secure. To unfold, first open the silver locking latch, then lift the black lever towards the handlebar grips and you?l hear the folding lever release. You?l now be able to move the handlebar into an upright position. Make sure to close the locking latch when done! To fold back into position, open the locking latch again, pull the same black lever and push the handlebar folding mechanism back down to secure into place.
Does the handlebar turn 360 Degrees?
Our Two Wheel Scooters handlebar does not spin, if you are looking for a scooter that does our Stunt Scooter would be more appropriate for doing tricks and spins.
What should I look out for when buying a stunt scooter?
Our stunt scooters are designed for your child/teen that's experimenting with scooter tricks or loves the skate park, we've factored in important features to ensure product safety (quad collar clamp), optimal riding experience (ABEC 7 or 9 bearings & PU wheels) and affordability (just in case they figure out this isn't as fun as they thought!).
How do I know if the stunt scooter is suitable for my child? Does height matter?
The most important consideration for confirming if a stunt scooter is suitable for your child is, use. Our stunt scooter is 82cm from ground to TBar and designed for early experimental riders that are starting to learn tricks and are beginning to visit the skate park. For use at the skatepark the Tbar should rest at the riders hips, to provide the optimal trickster comfort (which is lower than most people expect!). Should your child be using the stunt scooter for both leisure and tricks and you may want to measure them up against the scooter height to see if it will be a comfortable fit for both uses.
What are stunt pegs used for?
All stunt scooters can have pegs fitted onto the wheels, which enable the rider to do a host of special tricks such as rail or ledge grinds, jumps and deck spins.
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